A change of apartment is permitted if there is a valid reason to do so. Every request is evaluated on a case-by-case basis to determine whether an apartment change is needed. We strive to accommodate our guests' needs to the best of our ability, all while adhering to applicable laws and our Terms and Conditions.
To request a change of apartment, contact our Guest Experiences team through any of the following channels:
- Whatsapp (all markets): +34 603 1278 690
- Email (all markets): guests@ukio.com
- Phone:
- Barcelona: +34 932 718 880
- Madrid: +34 919 011 698
- Lisbon: + 351 210 204 785
- Paris: + 33 757 939 720
- Berlin: + 49 308 379 3310