How does the cleaning process work?
For guests staying in Berlin, local regulations prohibit us from providing complementary cleaning services. Guests will have to book their own cleaning service themselves. However, we can recommend a third-party cleaning service to contact.
Cleaning service: CleanWhale
Ukio is an official partner of Cleanwhale, which means you can avail of a 20% discount on every cleaning service booking. CleanWhale offers a variety of cleaning options, including dry cleaning, window cleaning and kitchen cleaning.
How to make a booking:
- Enter the CleanWhale website and create an account.
- Select the service, preferred date and time for cleaning.
- In the check-out process, apply code Ukio20 for the 20% discount.
- Confirm and pay.
Request for linens and towel change
Do I need to remain in the apartment during the cleaning?
Although we work with a trusted third-party service for the cleaning, we always recommend full caution when there are other people in the apartment. Ukio cannot guarantee that no incidences may occur and will not be held responsible for any losses.
If you need to leave the apartment while the cleaners are around, we recommend that you store all your valuables in a safe and secure area, or take them with you when you leave.