1. Guest Help Center
  2. Contact information

Contact information: General stay-related topics

For all general inquiries about your stay or the apartment, you can contact our Guest Experience team. Our friendly support staff is here to assist you with any needs, including city recommendations.

The Guest Experience team is available Monday through Sunday from 9:00 AM to 1:00 AM. You may contact them through any of the following channels:


Message on Whatsapp: +34 603 127 690

Send an email: guest@ukio.com

Call the city hotline:

  • Barcelona +34 932 71 88 80
  • Madrid +34 919 01 16 98
  • Lisbon +351 21 020 4785
  • Berlin +49 30 83793310
  • Paris +33 757 93 97 20