In the event that a serious incident occurs, we advise you to contact the local emergency hotline for an immediate response (similar to 911 in the US). These situations include medical emergencies, safety or hazardous incidents, or criminal activities.
By calling this hotline, the agent will assist you with the necessary course of action (police, ambulance, firefighters, etc.).
Find the emergency hotlines for each city below:
- Barcelona: 112
- Madrid: 112
- Portugal: 112
- Berlin: 112
- Paris: 110 or 112
As a secondary contact, you are always welcome to contact our Guest Experience team for additional assistance.