If you find a malfunctioning appliance in your apartment, we recommend first checking if the problem can be solved through the machine's user manual. Most appliance manuals can be found online today if you search by brand and model. These details are usually on the appliance itself.
If you are unable to find the user manual online or the appliance is actually broken, we recommend contacting our Guest Experience team. Include details of the machine and the problem you face to help the team find a solution quickly.
You can find the Guest Experience team's contact details here.